Privacy Policy gaco77 — Our Commitment to Protecting Your Data

1 Introduction

Gaco77 takes its members' privacy very seriously. As an online betting platform operating in Malaysia, we recognise that your trust is our most valuable asset. This Privacy Policy is written in plain language so you know exactly what happens with your personal information — no hidden terms, no confusing legal jargon.

This document applies to all information collected through the gaco77.pro website, the gaco77 mobile app, and all our official communication channels including email and live support. We encourage you to read this policy thoroughly and contact us if any section is unclear.

2 Information Collected

Gaco77 collects your personal information through several methods depending on how you interact with our platform. This information is divided into two main categories:

2.1 Information You Provide Directly

• Registration information — full name, date of birth, phone number, email address, and password.
• Identity verification information (KYC) — a copy of MyKad or passport, proof of address, and supporting documents required to process withdrawals.
• Payment information — bank account number, bank name, digital wallet details (Touch 'n Go, GrabPay, Boost), and financial transaction information.
• Support communications — any messages, complaints, or inquiries you send to our support team via live chat or email.

2.2 Information Collected Automatically

• Usage data — pages visited, games played, session duration, in-platform actions, and navigation preferences.
• Device information — device type, operating system, browser version, screen resolution, and unique device identifier.
• Network data — IP address, geographic location (country/state level), internet service provider (ISP), and login timestamps.
• Cookie data — session cookies, preference cookies, and analytics identifiers that help us understand how members use the platform.

3 How We Use Your Data

Every piece of information collected is used for specific and legitimate purposes. gaco77 does not use your data for any purpose other than those stated below:

Purpose of Use	Data Type	Legal Basis
Account management and identity verification	Name, email, KYC	Contract performance
Processing deposits and withdrawals	Payment information	Contract performance
Fraud prevention and anti-money laundering	All Categories	Legal obligation
Service communications and notifications	Email, phone number	Legitimate interest
Platform improvements and analytics	Usage data, cookies	Legitimate interest
Promotions and personalised offers (with consent)	Game history, preferences	Your consent

4 Information Sharing

Gaco77 does not share your personal information with outside parties indiscriminately. However, there are limited situations where data sharing is necessary and lawful:

4.1 Third-Party Service Providers

We work with trusted service providers to operate the platform, including payment processors, secure server hosting providers, and KYC verification services. All providers are bound by strict confidentiality agreements and may only use your data for purposes specified by gaco77.

4.2 Legal Requirements

Gaco77 will disclose member personal information to the relevant authorities where required by court order, criminal investigation, or valid legal compliance obligations. We will notify you of any such disclosure where permitted by law.

4.3 What We Do NOT Do

• We do not sell your information to advertisers or data brokers.
• We do not share your data with other companies for their own marketing purposes.
• We do not disclose your financial details to any party without a legitimate need.
• We do not transfer your data to countries that lack adequate data protection standards without appropriate safeguards.

5 Cookies & Tracking Technologies

The gaco77.pro website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that allow the platform to remember your preferences and maintain secure login sessions.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Preference Cookies: Save settings such as preferred language, time zone, and display preferences for a smoother experience.
• Analytics Cookies: Help us understand how members use the platform so we can make continuous improvements. This data is collected in aggregate and does not personally identify you.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

5.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain gaco77 features normally.

6 Data Security

Protecting your data is a responsibility we take very seriously. gaco77 implements a range of technical and organisational security measures to keep your information safe at all times:

• Encryption in transit: All communications between your device and our servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive information such as passwords and payment details is encrypted using AES-256 algorithms when stored in our database.
• Continuous monitoring: Our systems are monitored 24/7 by an experienced cybersecurity team to detect and respond to any threats promptly.
• Regular security testing: We conduct regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Layered access controls: The principle of least privilege is applied — only staff who genuinely require access to specific data are granted that permission.

7 Data Retention Period

Gaco77 only retains your personal information for as long as necessary to fulfil the purpose of collection and meet our legal obligations. The following are our retention period guidelines:

• Active account data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with accounting and anti-money laundering (AML) legal requirements.
• Support communication logs: Retained for 3 years from the date of last communication.
• Analytics data and cookies: Aggregated analytics data is retained for 2 years; session cookies are automatically deleted when the session ends.
• KYC records: Retained for the period required under applicable data protection and identity verification laws.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8 Your Rights

As a gaco77 member, you have certain rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

To exercise any of the above rights, please contact our support team via live chat or our official email. We will process your request within 30 business days. For complex requests, this period may be extended up to 60 days with prior notice to you.

9 Children's Data

The gaco77 platform is exclusively for users aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we find that information from a minor has been collected without our knowledge, we will immediately delete that information and terminate the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team promptly.

10 Privacy Policy Changes

Gaco77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via:

• In-account notifications while you are logged in to the gaco77 platform.
• An email notification to your registered email address at least 14 days before changes take effect (for material amendments).
• Update the "Last Updated" date at the top of this document.

Your continued use of the gaco77 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our data protection team through the following channels:

• Live Chat: Available 24/7 at the bottom-right corner of the gaco77 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written inquiries requiring official documentation.

For frequently asked questions about privacy and account security, you may also refer to our FAQ page, which contains answers to the most commonly asked questions by gaco77 members.